Shipping and Returns

Shipping

FREE SHIPPING IN EUROPE FOR ORDERS OVER 200€

Finland

The prices shown on jimivain.com when shipping to Finland include import duties, custom fees and taxes and will be delivered with no extra cost.

European Union

The prices shown on jimivain.com when shipping to European Union countries include import duties, custom fees and taxes and will be delivered with no extra cost.

Rest of the world

The prices shown on jimivain.com when shipping to outside the EU may not include import duties, custom fees and taxes and we can’t guarantee delivery with no extra cost. These additional costs are the sole responsibility of the customer and will not be refunded by jimivain.com.

Available Items
Items that are already available will be dispatched in 1-2 business days (Monday-Friday) following order completion. After we have dispatched your order, delivery time is around 1-3 business days in Finland and 3-8 business days worldwide. During sales or special promotions, processing times may be longer. We remind first-time Clients that jimivain.com can request the Bank or PayPal to double check the transaction and the account information. This verification process will delay immediate shipping.

jimivain.com cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of jimivain.com 

Pre-order items
A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In case the merchandise in pre-order fails in delivery, jimivain.com will promptly inform and refund customers. jimivain.com will not be held responsible for a delay in shipment caused by circumstances beyond the control of jimivain.com that cause pre-ordered products to arrive at the warehouse later than the time specified on the product’s purchase page. In pre-order purchases payments are debited at the moment the order is placed.

Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases:

Available merchandise will be shipped with standard shipping methods and

Pre-orderable items will be shipped right after items are available in stock.

RETURN & EXCHANGE POLICY

We hope that you are happy with your purchase. However, jimivain.com online store has a 14-day return policy. If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information.

Return process
All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. To return an item first contact us at support@vainfashiongroup.com and place the item securely in its original packaging. Mail your return to the following address:

VAIN Fashion Group Ltd.
Vilhonkatu 4 C 25-26
00100 Helsinki
Finland

Shipping cost from returns will be paid by the customer.

If you use PayPal as a payment method, you can request a refund for your shipping fees from PayPal. Find out more here.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 5-10 business days from the receipt of your item to process your return. Refunds will be processed for your original payment method.

Exchanges

Products purchased via our online store cannot be exchanged directly. Instead, you will need to order the new product and return the original. If available, products bought online can be exchanged in the VAIN Helsinki store. Please contact the store directly and inquire about a possible exchange.

Exceptions

For defective or damaged products, please contact us at the contact details below.

Questions

If you have any questions concerning our return policy, please contact us at: support@vainfashiongroup.com.