Shipping and Returns
ALL DELIVERIES WORLDWIDE ARE CARBON NEUTRAL AND ARE PROVIDED WITH A TRACKING NUMBER.
Carbon neutrality is powered by Shopify Planet.
Free shipping
VAIN offers complimentary free worldwide shipping for all orders above 300€. Free shipping will be applied to your order automatically at checkout.
Shipping & Delivery
Your order will be dispatched in 1-2 business days following order completion. After we have dispatched your order, the courier company estimates the delivery time to be the following:
| Country | Price | Days |
| Finland | 5.9€ | 1-3 |
| European Union | 9€ | 2-5 |
| Worldwide | 15€ | 3-8 |
During sales or special promotions, processing times may be longer. JIMIVAIN.COM cannot be held responsible for delays in shipments caused by weather conditions, international customs issues, or any other circumstances beyond the control of JIMIVAIN.COM.
Duties and taxes
Finland and EU
The prices shown on JIMIVAIN.COM when shipping to European Union countries include import duties, customs fees, and taxes and will be delivered with no extra cost.
Rest of the World
The prices shown on JIMIVAIN.COM when shipping outside the EU may not include import duties, customs fees, and taxes and we can’t guarantee delivery at no extra cost. These additional costs are the customer's sole responsibility and will not be refunded by JIMIVAIN.COM.
Return & Exchange Policy
We hope that you are happy with your purchase. However, JIMIVAIN.COM online store has a 14-day return policy. If you are not completely satisfied with your purchase for any reason, let us know and we will exchange the size or you may return it to us for a full refund or store credit. Please see below for more information.
Return Process
All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. To return an item first contact us at support@vainfashiongroup.com and place the item securely in its original packaging.
VAIN Fashion Group Oy
Runeberginkatu 8 B 12
00100 Helsinki
Finland
Please include your name and order # in the shipment.
Shipping costs from returns will be paid by the customer.
Exchanges
In order to start the exchange process, contact our Customer Care via email at support@vainfashiongroup.com stating the order number, the reason for exchange, and replacement size. As soon as we receive and process your return we will ship the new item to the address from your original order. Please send us the tracking number to help with the process. Exchanges are shipped to you free of charge.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow us 4-6 business days from the receiving of your item to process your return. Payments will be refunded to the original payment method excluding the cost of shipping.
Questions
Please, let us know if you have any questions.
VAIN CUSTOMER CARE
Shopping Assistance via Whatsapp
Our advisors respond from Mon-Fri 9.30am-5pm EET
We will reply within 24 hours.
